Client Profile
Our client is a leading global tech company providing Digital Front Ends (DFEs) and workflow software for the print industry, powering major printer brands like Xerox, Canon and Ricoh for commercial, packaging and sign printing, focusing on color, performance and automation with cloud tools and AI solutions to streamline print production for 2M+ customers worldwide. Founded in 1989 and headquartered in California, they have operations in US, India and Germany.
Business Challenge
The client have their digital platform on cloud environment with Windows and Linux virtual machines being the major share. Client wanted support from LogusIMS team to manage daily infra requests like new VM creation, cloning & migration of instances, user access invoking, password reset, resize data storage/RAM etc. They also wanted 24×7 monitoring of their assets and to resolve issues on time before they reach prescribed threshold limits.
LogusIMS Solution
LogusIMS deployed a 24×7 Help desk support team performing the following duties:
- Setup/decommission VMs, instance migration from one region to another, cloning image to create another running instance etc., based on user request.
- Create user/user access for repository, set/reset password, increase/resize data storage/RAM, SFTP/FTP operations, AD share access.
- Setup monitoring & alerts system via CheckMK and SolarWinds application to observe datastore capacity and filesystem utilization as per prescribed limits.
- Proactively monitor alerts received, take timely & appropriate action to prevent service impact.
- Investigate alerts related to network switch outage, storage & VMware environments and escalate to the respective L2 teams with proper evidence and incident details for faster resolution.
Thus, proactive infra management, streamlined monitoring and escalation process have resulted in improved operational visibility, more resilient environment, enhanced uptime, minimized business interruptions and more efficient collaboration between teams.