Privacy Policy

Effective Date: March 1st, 2026
Last Updated: Feb 27th, 2026

LogusIMS respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, share, and safeguard your personal data when you visit our website, use our services, or interact with us (collectively, the “Services”)

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Scope

This Policy applies to personal data we collect online (our websites, forms, chat, email) and offline (events, sales interactions). It does not apply to third-party sites or services that we do not control.

What personal data do we collect?

a) Information You Provide

• Contact & Business Details: name, email address, phone number, company, role, country.
• Account & Support: login credentials (hashed), support tickets, chat transcripts, troubleshooting details.
• Sales & Contracting: billing address, purchase history, contract data.
• Event/Marketing: form submissions, webinar registrations, survey responses, testimonials (with consent).

b) Information Collected Automatically

• Usage & Device Data: IP address, browser type/version, device identifiers, operating system, pages viewed, referring/exit pages, date/time stamps, clickstream, session metadata.
• Cookies & Similar Technologies: cookies, web beacons, pixels, local storage (see Cookies below)

c) Information from Third Parties

• Partners & Vendors: lead referrals, analytics, ad platforms, social media platforms (subject to your settings).
• Public Sources: business directories, professional profiles.

Cookies & Similar Technologies

We use cookies and similar technologies to:

• remember preferences and improve site experience,
• perform analytics and measure performance,
• support security and fraud prevention,
• (if enabled) deliver/measure advertising.

You can manage cookies via your browser or device settings. Where required by law, we will request your consent before setting non-essential cookies.

How do we use your personal data?

We process personal data to:

• Provide & Operate Services: respond to inquiries, deliver proposals, provide support, fulfill contracts.
• Improve Services: diagnostics, analytics, troubleshooting, product/service enhancements.
• Security & Abuse Prevention: fraud prevention, incident detection, access control, integrity monitoring.
• Marketing & Communication: send service updates, newsletters, event invites, and relevant offers (you may opt out any time).
• Compliance & Legal: enforce terms, comply with laws, respond to lawful requests.
• Recruitment (if applicable): evaluate candidates and manage applications.

How do we share your personal data?

We do not sell personal information. We may share your personal data with the following parties:

• Our affiliates and subsidiaries within the LogusIMS group of companies, for the purposes described in this privacy policy.
• Our service providers and partners who help us operate our website and services, such as hosting providers, analytics providers, email service providers, payment processors, marketing agencies, and other third parties who perform functions on our behalf.
• Our customers and prospects who may be interested in our products or services or who may have requested a referral from us.
• Other parties with your consent or direction, such as when you share your personal data with social media platforms or other websites or applications.
• Other parties, as required by law or to protect our rights and interests, such as when we respond to legal requests from authorities, enforce our terms and conditions.

All processors are bound by confidentiality and data protection obligations.

Analytics, Tools & Third Parties

Depending on your configuration, we may use:

• Analytics (e.g., Google Analytics, Microsoft Clarity) to understand usage and improve UX,
• Marketing Tools/CRMs (e.g., HubSpot, Mailchimp, LinkedIn) to manage campaigns and communication,
• Website Utilities (e.g., CDN, DDoS protection, form processors).

These providers process data on our behalf under contractual safeguards. Check their respective privacy notices for more details. You can opt out of certain analytics/ads via browser settings or platform tools.

International Data Transfers

Your data may be processed in countries other than where you reside. Where required (e.g., EEA/UK), we implement appropriate safeguards (such as Standard Contractual Clauses) and conduct transfer assessments to protect your information.

What is our personal data security policy?

At LogusIMS, we are committed to ensuring the security of your personal data and upholding its accuracy. To safeguard your personal data from unauthorized access, use, and disclosure, we employ reasonable administrative, physical, and technical controls.

What is our personal data retention policy?

Unless explicitly requested for deletion by the data subject or as required by applicable legal requirements at that specific time, we will retain personal data indefinitely.

Security

We implement administrative, technical, and physical safeguards designed to protect personal data, including:

• access controls, role-based permissions,
• encryption at rest and in transit where applicable,
• logging, monitoring, vulnerability management, and employee training.

No method of transmission or storage is 100% secure; we work to continuously improve our controls.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data,
• Rectify inaccurate or incomplete data,
• Erase (delete) your data,
• Restrict or Object to processing,
• Port your data to another provider,
• Withdraw Consent (where processing is based on consent),
• Complain to a supervisory authority.

To exercise rights, contact us at info@logusims.com. We may need to verify your identity. We will respond within the time required by law.

Marketing Preferences

You can opt out of marketing communications by clicking “unsubscribe” in emails or contacting us at info@logusims.com. We may still send non-promotional messages (e.g., service or transactional notices).

Children’s Privacy

Our Services are not directed to children under the age of 16 (or as defined by local law). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us to delete it.

Links to Third-Party Sites

Our Services may contain links to external websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal data.

India-Specific Notice

For users in India, we aim to comply with the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable rules:

• We process personal data for lawful purposes with reasonable security safeguards.
• You may request access, correction, and erasure, or raise grievances via info@logusims.com
• We may appoint a Grievance Officer.

Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date indicates the latest revision. Material changes will be communicated through our website or by direct notice where appropriate. Your continued use of the Services signifies acceptance of the updated policy.

How to contact us?

Contact us at info@logusims.com if you have any inquiries regarding our privacy practices or this privacy notice.